Complaints

Complaints Procedure – Oogzorg Veldhoven

At Oogzorg Veldhoven, we strive to provide careful and professional assistance with driving licence examinations and dry eye treatments. However, there may be occasions when you are not completely satisfied with our services. We believe it is important that you can raise your complaint and that it is handled seriously and carefully.

1. Discuss your complaint with us
If you have a complaint or concern, we encourage you to discuss it with us directly. Often, a solution can be found together.

You can submit your complaint by phone, email, or in writing:

Retina Eye Care B.V.
Ophthalmologist: H.T. Nguyen
Telephone: +31 6 2661 3956
Email: info@oogzorgveldhoven.nl
Website: www.oogzorgveldhoven.nl

We aim to address your complaint within 14 days of receipt and provide an appropriate solution.

2. Not satisfied with the handling of your complaint?
If you are not satisfied with the way your complaint has been handled, or if a resolution cannot be reached with us, you may refer your complaint to an independent complaints officer.

Retina Eye Care B.V. is affiliated with the complaints program of ZZP Nederland. Through this scheme, you are entitled to:

Guidance from an independent complaints officer

Careful and confidential handling of your complaint

Referral to a recognised dispute resolution body if necessary

3. Contacting ZZP Nederland
For information or to submit a complaint via ZZP Nederland, please visit:

Website: www.zzp-nederland.nl/zorg/klachtenregeling

ZZP Nederland ensures that your complaint is handled in accordance with the Dutch Healthcare Quality, Complaints, and Disputes Act (Wkkgz).